What Property Managers and Residents Actually Say

0:10Before Resident Inspect

Before using Resident Inspect, we would spend countless hours calling to schedule appointments. We had residents that weren’t comfortable with one of our employees walking through their property. And there was quite a bit of time and expense associated with this as well.

0:26What changed

Resident Inspect helped us improve our process by providing a very high quality inspection product. It improved the tenant experience as they no longer had a stranger walking through their home, and overall it greatly reduced our expense associated with doing our annual inspection. What would I tell another property management company considering this service? I would say give it a try.

0:44He tried it on his own home first

When I signed up, I asked them to give me a walkthrough and I did the inspection on my personal home just to understand what the client experience would look like, what the report would look like.

0:53Why it made sense

And then once I did that, I realized how easy it was, how much more the tenant experience would be increased, and the overall expense. It just made sense. So I would say at least give it a try. See what it looks like, and I’m pretty sure you’re going to be impressed.

0:12Before Resident Inspect

Before using Resident Inspect, our inspections were scattered at best. Our team did not have time to go to properties and do them properly. This has enabled us to have a very standard set of inspections that happens on a regular basis.

0:27Automating the cycle

Resident Inspect has enabled us to automate our inspections. Every six months now owners get a report. The reports are good. They’re flagged on what is wrong.

0:40What it saved the team

Residents are very happy to do these and it has saved us time and money, as my staff does not have to go out on nights and weekends, no shows, etc.

0:55Advice to other property managers

If you’re another property management company even considering Resident Inspect, I would definitely consider this as a great option for doing those midyear inspections instead of having to go to a resident’s house.

1:08Flagging issues, and what owners think

They are very good at flagging things they see, which could enable a follow-up appointment by one of your team members, but it’s not necessary anymore. And the tenants love it. Owners love the report. It’s very well provided. And again, the automation is great. It is very hands-off for our team in the scheduling and the report going back and forth.