Privacy Policy

Last Updated: 02/11/2026

Resident Inspect, LLC (“Resident Inspect,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information collected through our website, online forms, services, inspections, and communications. This Privacy Policy explains how we collect, use, protect, and disclose personal information, including compliance with A2P 10DLC SMS and voice messaging regulations.

1. Personally Identifiable Information (PII)

Personally Identifiable Information (“PII”) is information that can be used on its own or with other information to identify, contact, or locate an individual.

Information We May Collect

  • First and last name
  • Email address
  • Phone number
  • Property address(es)
  • Business or company name
  • Communication preferences
  • Inspection-related information
  • Government-issued identification or financial information, when legally required
  • Any other information voluntarily provided

2. How and When We Collect Information

Resident Inspect collects personal information through:

  • Website forms and online submissions
  • Scheduling and intake forms
  • Inspection-related forms and reports
  • Phone calls, emails, and SMS communications
  • Customer service interactions

Information is collected only as necessary to provide services or as authorized by the individual.

3. How We Use Personal Information

Tenants

Resident Inspect uses personal information solely to provide, operate, and improve our virtual inspection services. We use contact information (such as name, email address, and phone number) to schedule inspections, communicate with residents and property managers, deliver reports, provide customer support, and send service-related notifications, including SMS communications in compliance with A2P requirements. We may also use limited technical information to maintain platform security, prevent fraud, and improve system performance. Resident Inspect does not use personal information for credit checks, does not collect dates of birth, and does not sell or share personal information with third parties for marketing purposes. Personal information is used strictly for legitimate business operations related to inspection services and client communication.

Property Owners, Property Managers, and Landlords

When providing inspection or property-related services, Resident Inspect uses owner information only to:

  • Deliver contracted services
  • Establish ACH deposits or payments
  • Perform other services authorized by the client (Property Manager or Landlord)

General Business Uses

We may use personal information to:

  • Provide and improve services
  • Respond to inquiries and customer support requests
  • Schedule and conduct inspections
  • Deliver inspection reports
  • Process transactions
  • Send service-related communications

4. SMS & Voice Communications (A2P 10DLC Compliance)

By submitting your phone number through our website, forms, or communications, you expressly consent to receive SMS messages and/or phone calls from Resident Inspect, LLC for legitimate business purposes, which may include:

  • Appointment confirmations and reminders
  • Inspection status updates
  • Service notifications
  • Follow-up communications related to services you requested

Message Details

  • Message frequency varies based on interaction and service activity
  • Message and data rates may apply
  • Consent is not a condition of purchase

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.
For help, reply HELP or contact us directly at:

Help@ResidentInspect.com
904-202-1102

5. Data Sharing & Non-Disclosure

Resident Inspect, LLC does not sell, rent, trade, share, or disclose personal information — including phone numbers and or SMS consent data — to third parties for marketing, promotional, or lead-generation purposes.

Personal information is used solely for legitimate business operations and required services.

SMS consent is never shared with third parties or affiliates for their independent use.

Text messaging originator opt-in data and consent will not be shared with any third
parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for
marketing/promotional purposes. Information sharing to subcontractors in support
services, such as customer service is permitted. All other use case categories exclude
text messaging originator opt-in data and consent; this information will not be shared
with any third parties.

6. Data Security & Protection Measures

We implement comprehensive security practices, including:

  • Locked physical files for paper records
  • Secure electronic systems with restricted access
  • Role-based permissions for staff and contractors
  • SSL encryption for sensitive data
  • Regular malware scanning and monitoring
  • Secure third-party platforms compliant with industry standards

Access to personal information is limited to authorized personnel only.

7. Data Retention & Disposal

Personal information is retained only as long as necessary to:

  • Provide services
  • Meet legal or regulatory requirements
  • Resolve disputes or enforce agreements

When no longer required, information is securely destroyed by:

  • Shredding physical documents
  • Securely erasing electronic records
  • Rendering data unreadable or unrecoverable

8. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings. Some site features may not function properly if cookies are disabled.

9. Third-Party Services & Links

Our website may contain links to third-party websites. These sites have independent privacy policies, and Resident Inspect is not responsible for their content or practices.

We may use analytics or advertising services (such as Google Analytics) in accordance with applicable policies. Users may opt out using available browser or platform tools.

10. Access to Personal Information

Access to personal information is limited to:

  • Authorized agents or inspectors servicing an inspection
  • Office management and operational staff
  • Application processors and compliance personnel

11. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act:

  • Users may visit our site anonymously
  • Privacy policy changes will be posted on this page
  • Users may request updates to their personal information by email or phone
  • We honor Do Not Track (DNT) browser signals

12. Children’s Privacy (COPPA)

Resident Inspect does not knowingly collect personal information from children under the age of 13 and does not market services to children.

13. Data Breach Notification

In the event of a data breach, affected users will be notified via:

  • Email
  • Phone call
  • Website notification

Notifications will occur within seven (7) business days, where required by law.

14. CAN-SPAM Act Compliance

We collect email addresses to:

  • Respond to inquiries
  • Provide services
  • Send service-related communications

We comply with CAN-SPAM by:

  • Using accurate sender information
  • Including our physical business address
  • Providing clear unsubscribe options
  • Honoring opt-out requests promptly

15. Contact Information

For privacy-related questions or requests, contact:

Resident Inspect, LLC
Help@ResidentInspect.com
904-202-1102
https://www.residentinspect.com